Computer Service Technician: Jobs, Career Path and Training

by Rod Dunne on December 16, 2010

in Articles, Data Recovery

  • Share
  • Share

Life as a computer service technician can be a fulfilling, flexible and profitable career if you enjoy fixing computers. Here, we’ll look at what the job entails, finding the right job and the career path options.

Job Description

This role is a hands-on job that requires the individual to be able to do PC repairs, computer upgrades (RAM/CPU/hard disks), data recovery and many other services.

Depending on the company you work for, the role can be in a computer repair shop where you fix computer issues for customer’s computers/peripherals (a.k.a. bench technician). Alternatively, the role may be more akin to being a field technician where you are based on a client’s premises making PC repairs. See also our post on getting started in computer repair employment for more guidance.

The technologies involved can also vary widely with the majority of jobs involving PC/Mac expertise (if working in a computer repair shop). However, many individuals specialize in other technologies such as mainframes, ATMs or system networks in order to focus their training/certifications.

Finding Computer Service Technician Jobs

Search for suitable jobs using:

  • Online Job Websites using the terms ‘computer service technician’, ‘field technician’, ‘pc technician‘ and ‘bench technician’ and/or using any technologies you specialize in.
  • Contact companies directly about PC repair jobs.

It is important to realize that many computer service technician jobs are filled rapidly so don’t make it to the online sites. Moreover, contacting firms directly (sending in your resume, getting updates from the careers page of their websites) improves your chances of getting the job location and role type that you really want.

Career Path

Many technicians have a long term goal of working for themselves whether by setting up their own computer repair and maintenance shop/service or becoming a freelance consultant specialist.

If this is the path you wish to pursue then you need to have the foresight to focus on training and work experience that will target your long term goals.

  • Working as a bench technician doing PC repairs in a computer repair shop is an ideal start for setting up your own shop/service to fix computer issues for home/business PC users in your community.
  • Working as a field technician, for example repairing stock market mainframes, may limit what computer service technician jobs you can pursue to one industry (consulting in the finance sector) or technology (mainframes).
  • Likewise, data recovery experts need to become familiar with the various tools (harnesses and readers for mechanical recovery, data recovery freeware and specialist software for a disk crash data recovery) needed to recover data from many forms of storage devices.
  • Field technician work may also lead into other areas of expertise such as systems administration (data storage, NAS backup system, LANs, SAN backup solutions, etc.).

The career path and the salary you can expect will be dependent on (a) your experience and (b) the training you do. Most technicians start out with qualifications from the Computing Technology Industry Association and then move on to completing the computer service technician (CST) exam (which the Electronics Technicians Association recognizes).

Due to the nature of technology changes it will also be necessary to receive ongoing product/technology training throughout your career. New developments in predictive maintenance software are just one area of development where a service technician needs to understand how new technologies can automate their work.

Previous post:

Next post: