Computer repair jobs are very much on the increase thanks to the growing dependency in all industries on information technology. Here, we’ll look at careers in PC repairs and finding the right computer repair employment.
Traditionally, the standard computer repair job roles can be broken down into four categories:
- Computer Service Technicians: These engineers have a hands on approach to IT/PC error repair by fixing, installing and replacing IT computers and infrastructure.
- Computer Support Technicians: This role is usually a technical support role for clients that includes support by phone or online (via email/chat). Some firms now expand this role to also include on site support which blurs the lines between this role and being a computer service technician.
- Field Technicians: These individuals are computer service technicians based purely on site (i.e. in the field).
- Bench Technician: This computer repair job is normally associated with computer repair companies where the faulty technology is brought to the repair company’s premises for repairs.
In terms of vertical views on these roles, computer repairs jobs are usually specialized based on a technological area (e.g. ATMs, cash registers, fax machines, mainframes, PCs, offsite tape storage, office networks).
One thing to note about these roles is that it is increasingly common to see component repair by replacement or PC upgrade. So, rather than making any attempt to repair electronics on a PC/ATM/etcetera, it is far cheaper to simply replace the faulty circuit-board/component. In addition, the advent of remote computer repair has meant many computer repair jobs can be filled with tele-workers that can fix computers while working from home.
Finding Computer Repairs Jobs
Computer repair employment is a growing industry on several fronts. Based on the roles above it is possible to (a) search jobs websites (b) contact computer repair companies/shops directly and (c) freelance as a consultant specialist.
Computer repair companies use a variety of employment agencies, international employment websites and their own website’s careers section to seek out candidates.
Mobile computer repair is a growing trend for individuals who wish to set up their own PC repair service. This can result in a combination of field support (onsite) and local computer repair (working from home). See also our post on getting started in computer repair employment for more guidance.
Tools Of The Trade
The majority of these roles have specialized repair and recovery tools related to the technology being used that the technician must be proficient in using. For example, for personal computer repair jobs it is increasingly common to use online computer repair software such as XP Repair Pro for troubleshooting and repairing a registry problem/virus issues on Windows PCs.
Hard drive crash recovery of physically damaged hardware (a.k.a. mechanical recovery) can involve the use of costly disk/memory reading devices in order to read data directly from the broken hard drive. Recovering lost or deleted files is more easily achieved and there are plenty of data recovery freeware and commercial options to choose from. The same tools are used to recover formatted data (though the success rate is usually lower).
Specialist applications are also necessary for in some cases were none standard file formates are used (e.g. for some types of memory cards and Zip disk data recovery).
Computer Repair Jobs Salary & Qualifications
Salary and qualifications are closely aligned to each other and are generally at the higher end of IT salaries (due to the amount of specialization). Qualifications can be obtained from a mix of universities, vocational courses and product specific training (e.g. Microsoft server specialists). In addition, the career has the flexibility of several business models to work within:
- Working onsite for a consultancy repair company provides a steady salary so long as contracts/projects are running.
- Computer repair jobs in local PC repair shops (e.g. computer doctor) would pay less than consultancy but would suit those wishing to work as a PC technician in a single location.
- Working freelance offers the best flexibility on location and projects you work on but adds the extra responsibility of arranging your own insurance, marketing and promotion.
- Working in technical support roles doing data entry at home (help desk support, chat support, etc.) offers the most flexibility, but is usually not as well paid as the above options.
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